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WarZone Gaming respects the privacy of its online visitors and customers of its products and services and complies with applicable laws for the protection of your privacy, including, without limitation, the European Union General Data Protection Regulation ("GDPR") and the Swiss and EU Privacy Shield Frameworks.
Wherever we talk about Personal Data below, we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. WarZone Gaming also processes anonymous data, aggregated or not, to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates.
2. Why WarZone Gaming Collects and Processes Data
WarZone Gaming collects and processes Personal Data for the following reasons:
a) where it is necessary for the performance of our agreement with you to provide a full-featured gaming service and deliver associated Content and Services;
b) where it is necessary for compliance with legal obligations that we are subject to (e.g. our obligations to keep certain information under tax laws);
c) where it is necessary for the purposes of the legitimate and legal interests of WarZone Gaming or a third party (e.g. the interests of our other customers), except where such interests are overridden by your prevailing legitimate interests and rights; or
d) where you have given consent to it.
These reasons for collecting and processing Personal Data determine and limit what Personal Data we collect and how we use it (section 3. below), how long we store it (section 4. below), who has access to it (section 5. below) and what rights and other control mechanisms are available to you as a user (section 6. below).
3. What Data We Collect and Process
3.1 Basic Account Data
When setting up an Account, WarZone Gaming will collect your email address and country of residence. You are also required to choose a user name and a password. The provision of this information is necessary to register a WarZone User Account. During setup of your account, the account is automatically assigned a number (the "WarZone ID") that is later used to reference your user account without directly exposing Personally Identifying Information about you. We do not require you to provide or use your real name for the setup of a WarZone User Account.
3.2 Transaction and Payment Data
In order to make a transaction on WarZone (e.g. to purchase Subscriptions for Content and Services or to fund your WarZone Wallet), you may need to provide payment data to WarZone Gaming to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date and security code) to WarZone Gaming, which WarZone Gaming will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, WarZone Gaming will receive data from your payment service provider for the same reasons.
3.3 Other Data You Explicitly Submit
We will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others on WarZone, e.g. in WarZone Community Forums, chats, or when you provide feedback or other user generated content. This data includes:
- Information that you post, comment or follow in any of our Content and Services;
- Information sent through chat;
- Information you provide when you request information or support from us or purchase Content and Services from us, including information necessary to process your orders with the relevant payment merchant or, in case of physical goods, shipping providers;
- Information you provide to us when participating in competitions, contests and tournaments or responding to surveys, e.g. your contact details.
3.4 Your Use of the WarZone Client and Websites
We collect a variety of information through your general interaction with the websites, Content and Services offered by WarZone.
Personal Data we collect may include, but is not limited to, browser and device information, data collected through automated electronic interactions and application usage data.
Likewise, we will track your process across your websites and applications to verify that you are not a bot and to optimize our services.
3.5 Your Use of Games and other Subscriptions
In order to provide you with services, we need to collect, store and use various information about your activity in our Content and Services. "Content-Related Information" includes your WarZone ID, as well as what is usually referred to as "game statistics". By game statistics we mean information about your games' preferences, progress in the games, playtime, as well as information about the device you are using, including what operating system you are using, device settings, unique device identifiers, and crash data.
3.6 Tracking Data and Cookies
When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.
3.8 Information Required to Detect Violations
We collect certain data that is required for our detection, investigation and prevention of fraud, cheating and other violations of the SSA and applicable laws ("Violations"). This data is used only for the purposes of detection, investigation, prevention and, where applicable, acting on of such Violations and stored only for the minimum amount of time needed for this purpose. If the data indicates that a Violation has occurred, we will further store the data for the establishment, exercise or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will compromise the mechanism through which we detect, investigate and prevent such Violations.
4. How Long We Store Data
We will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or — where the applicable law provides for longer storage and retention period — for the storage and retention period required by law. After that your Personal Data will be deleted, blocked or anonymized, as provided by applicable law.
- If you terminate your WarZone User Account, your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage.
- In certain cases Personal Data cannot be completely deleted in order to ensure the consistency of the gameplay experience or the WarZone Community Market. For instance, matches you have played that affect other players' matchmaking data and scores will not be deleted; rather, your connection to these matches will be permanently anonymized.
- Please note that WarZone Gaming is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.
- If you withdraw your consent on which a processing of your Personal Data or of the Personal Data of your child is based, we will delete your Personal Data respectively the Personal Data of your child without undue delay to the extent that the collection and processing of the Personal Data was based on the withdrawn consent.
- If you exercise a right to object to the processing of your Personal Data, we will review your objection and delete your Personal Data that we processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.
5. Who Has Access to Data
5.1 Only members of the management team have access to your data
5.2 In accordance with internet standards, we may also share certain information (including your IP address and the identification of WarZone content you wish to access) with our third party network providers that provide content delivery network services and game server services in connection with WarZone. Our content delivery network providers enable the delivery of digital content you have requested, e.g. when using WarZone, by using a system of distributed servers that deliver the content to you, based on your geographic location.
5.3 We make certain data related to your WarZone User Account available to other players and our partners through the WarZone API. This information can be accessed by anyone by querying your WarZone ID. At a minimum, the public persona name you have chosen to represent you on WarZone and your Avatar picture are accessible this way, as well as whether you have received a ban for cheating in a multiplayer game. The accessibility of any additional info about you can be controlled through your WarZone Community user profile page; data publicly available on your profile page can be accessed automatically through the WarZone API.
While we do not knowingly share Personally Identifying Information about you through the WarZone API such as your real name or your email address, any information you share about yourself on your public WarZone Profile can be accessed through the WarZone API, including information that may make you identifiable.
5.4 The WarZone community includes message boards, forums and/or chat areas, where users can exchange ideas and communicate with each other. When posting a message to a board, forum or chat area, please be aware that the information is being made publicly available online; therefore, you are doing so at your own risk. If your Personal Data is posted on one of our community forums against your will, please use the reporting function and the WarZone help site to request its removal.
5.6 WarZone Gaming may release Personal Data to comply with court orders or laws and regulations that require us to disclose such information.
6. Your Rights and Control Mechanisms
The data protection laws of the European Economic Area and other territories grant their citizens certain rights in relation to their Personal Data. While other jurisdictions may provide fewer statutory rights to their citizens, we make the tools designed to exercise such rights available to our players worldwide.
To allow you to exercise your data protection rights in a simple way we are providing a dedicated section on the WarZone support page (the "Privacy Dashboard"). This gives you access to your Personal Data, allows you to rectify and delete it where necessary and to object to its use where you feel necessary. To access it, log into the WarZone website and choose the menu items My Account -> Control Panel -> Privacy Dashboard
As a resident of the European Economic Area you have the following rights in relation to your Personal Data:
6.1 Right of Access.
You have the right to access your Personal Data that we hold about you, i.e. the right to require free of charge (i) information whether your Personal Data is retained, (ii) access to and/or (iii) duplicates of the Personal Data retained. You can use the right to access to your Personal Data through the Privacy Dashboard. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.
6.2 Right to Rectification.
If we process your Personal Data, we shall endeavor to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can change the information you provided via the Privacy Dashboard.
6.3. Right to Erasure.
You have the right to obtain deletion by us of Personal Data concerning you by deleting your WarZone User Account via the WarZone support page.
As a result of deleting your WarZone User Account, you will lose access to WarZone services, including the WarZone User Account, Subscriptions and game-related information linked to the WarZone User Account and the possibility to access other services you are using the WarZone User Account for.
We allow you to restore your WarZone User Account during a grace period of 30 (thirty) days from the moment you request deletion of your WarZone User Account. This functionality allows you not to lose your account by mistake, because of your loss of your account credentials or due to hacking. During the suspension period, we will be able to finalize financial and other activities that you may have initiated before sending the WarZone User Account deletion request. After the grace period, Personal Data associated with your account will be deleted subject to section 4. above.
In some cases, deletion of your WarZone User Account, and therefore Personal Data deletion, is complicated. Namely, if your account has a business relationship with WarZone Gaming, such as due to your work as a content creator, you will only be able to delete your WarZone User Account after you have transferred this role to another user or have dissolved the business relationship. In some cases, considering the complexity and number of the requests, the period for Personal Data erasure may be extended, but for no longer than two further months.
6.4 Right to Object.
You also have the right to lodge a complaint at a supervisory authority.
The minimum age to create a WarZone User Account is 13. WarZone Gaming will not knowingly collect Personal Data from children under this age. Insofar as certain countries apply a higher age of consent for the collection of Personal Data, WarZone Gaming requires parental consent before a WarZone User Account can be created and Personal Data associated with it collected. WarZone Gaming encourages parents to instruct their children to never give out personal information when online.
8. Contact Info
You can contact WarZone Gaming's data protection officer at the email address below.
While we review any request sent by mail, please be aware that to combat fraud, harassment and identity theft, the only way to access, rectify or delete your data is through logging in with your WarZone User Account at https://warzone.gg/cp and selecting the menu items -> Privacy Center
9. Additional Information for Users from the European Economic Area
In compliance with the Privacy Shield Principles, WarZone Gaming commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact WarZone Gaming here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. As explained in the Privacy Shield documentation (https://www.privacyshield.gov/article?id=ANNEX-I-introduction) certain residual claims not resolved by other means may be subject to binding arbitration. In such event, an arbitration option will be made available to you.
The Privacy Shield Principles describe WarZone Gaming's accountability for Personal Data that it subsequently transfers to a third party agent. Under the Principles, WarZone Gaming shall remain liable if third party agents process the personal information in a manner inconsistent with the Principles, unless WarZone Gaming proves it is not responsible for the event giving rise to the damage.
The Federal Trade Commission has jurisdiction over WarZone Gaming's compliance with the Privacy Shield.